Free resource provides real-time expert support to professional deck builders and homeowners to ensure proper installation of deck drainage system
ENGLEWOOD, Colo., July 25, 2022 – The makers of the Trex® RainEscape® deck drainage system understand that even the most accomplished pros can sometimes use a helping hand. That idea inspired the launch of the new Pro2Pro Program, a free hotline that connects deck builders – both professionals and DIYers – with real-time installation support from a Trex RainEscape expert. The service is available now to all Trex RainEscape customers in the U.S. and Canada.
“The Trex RainEscape system provides the most complete protection against moisture penetration of any deck drainage product on the market thanks to its over-the-joist, trough and downspout design,” said Dave Kile, founder of Trex RainEscape. “But to provide maximum protection it must also be installed properly, so we created the Pro2Pro hotline to help professionals and homeowners alike do just that. We want our customers to rest assured that should any questions arise during an installation, or they simply want some best practice tips and tricks, we are just a phone call away.”
Pro2Pro offers assistance at all levels, from guiding homeowners through a DIY installation to providing expert tips and techniques for professionals looking to improve installation time and performance. At the center of the program is a model deck built at the Trex RainEscape warehouse in Colorado that allows experts to provide step-by-step visual assistance and instructions via video call or chat. In addition to one-off consultations, the program is also available to distributors, lumberyards and dealers for product training sessions with new sales representatives and installers.
The Pro2Pro hotline is staffed by Trex RainEscape experts Monday-Friday from 9am-3pm MT. Assistance is also available by appointment. For immediate help or to schedule a consultation, call (877) 348-1385 or email Pro2Pro@trexrainescape.com.
Beyond Trex RainEscape, other moisture prevention offerings from the world’s leading brand of high-performance composite decking include Trex® Protect™ Joist & Beam Tape, Trex® Protect™ Rim Joist Tape and Trex® Seal™ Ledger Tape. All four products are designed to prevent moisture penetration and premature deterioration of wooden substructures and can be used with any decking material.
“We pride ourselves on the integrity of our products and want to back that up with the best-in-class service,” Kile added. “Our hope is that the Pro2Pro program leads to more happy customers and increased referrals for our valued contractor partners.”
To learn more about the Trex RainEscape system and the Pro2Pro program, visit http://trexrainescape.com/.
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About Trex® RainEscape®, Trex® Protect™ and Trex® Seal™
Trex® RainEscape®, Trex® Protect™ and Trex® Seal™ products are manufactured and sold by IBP, LLC under a Trademark License Agreement with Trex Company, Inc. RainEscape is a federally registered trademark of IBP, LLC. A 20-year Limited Warranty is provided by the manufacturer.
About Trex Company, Inc.
Trex Company, Inc. [NYSE: TREX] is the world’s largest manufacturer of high-performance wood-alternative decking and railing, with more than 30 years of product experience. The #1 brand in outdoor living is proud to have been named to Forbes’ 2021 List of America’s Best Mid-Sized Companies and Fortune magazine’s 2020 list of the world’s 100 Fastest-Growing Companies. Stocked in more than 6,700 retail locations worldwide, Trex outdoor living products offer a wide range of style options with fewer ongoing maintenance requirements than wood, as well as a truly environmentally responsible choice. For more information, visit trex.com. You also can follow Trex on Twitter (@Trex_Company), Instagram (@trexcompany), Pinterest (trexcompany) or Houzz (trexcompany-inc), “like” Trex on Facebook (@TrexCompany) or view product and demonstration videos on the brand’s YouTube channel (TheTrexCo).